Thank you for inquiring about our policies. We are a 100% wholesale business, which means that we require proof of business prior to purchase. Please see the requirements on our Contact Us page.
- All products may be ordered by phone, email or text. Someone will follow up with an invoice for negotiation and payment.
- All products require an initialed invoice demonstrating proof of purchase and product requested. The last page of the invoice may be photographed and emailed as proof of purchase.
- Custom designed products require a 50% deposit and signed contract as part of the design and building process. These are new rules as of March 2020. The last page of the contract may be photographed and emailed to us as proof of purchase.
- There are no returns on custom designed products.
- Standard/Branded products may be purchased with Bank Transfer, Venmo or PayPal. Sorry, we do not offer terms or take checks.
- All products are shipped from the supplier directly (drop-shipped).
- Any damage by shipping must be arranged through the shipping company, not the supplier or us.
- All returns must be arranged with the supplier
- Any refund or credit scenarios will be detailed in your contract. Please read it before contacting us.